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3 Answers

AVG finds rootkits but can’t remove them?

Asked by: 458 views Computer Security

I have friend who has AVG 2012 FREE (up-to-date and everything) with a Windows Vista Home Premium computer.

AVG finds three rootkits on his system. They all say . The “infections” are as follows:

“Service function NtMapViewOfSection hook -> 0×95118540″ || Result: Object is hidden
“Service function NtCreateThreadEx hook -> 0x9514EB00″ || Result: Object is hidden
“Service function NtAlpcConnectPort hook -> 0×95073490″ || Result: Reboot is required to finish the action

I rebooted it and yet it still won’t get rid of them. (the one that says “reboot required”)

I have ran AVG as an admin and as regular user, and it will not remove them, just saying “operation failed”. What can I do to get rid of them?

How Others Found Here:

  • ntalpcconnectport hook
  • service function ntalpcconnectport hook
  • how to remove Service function NtAlpcConnectPort hook

3 Answers



  1. Erik7 on May 21, 2012 reply

    go here:

    http://support.kaspersky.com/faq/?qid=208283363

    and go towards the bottom of the page and click the link that says:

    TDSSKiller.zip

    download and install and do a full scan.

    after it cleans your computer, i recommend you get a better antivireus for your computer. Kaspersky is a really good program.

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  2. Colinc on May 21, 2012 reply

    Try one scan in SAFE MODE. This keeps most of these files unlocked compared with normal mode. Better option it to download the free scanner from http://malwarebytes.org and run the full scan.

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  3. po'd up north on May 21, 2012 reply

    The link below should help you out with any Rootkit Problems you have . After the download , open it up , run a scan , only a few minutes of your time . I hope this helps you out ? I use it on my computer .

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